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Helpdesk Engineer - Co Tyone

£23,000-£29,000 - Engineering
Ref: 575 Date Posted: Thursday 21 Sep 2017

Helpdesk Engineer

Full-Time & Perm

Dungannon

£23,000-£29,000

 

Company

Major manufacturing business in Dungannon.

 

Job Role

  • Working as part of a dedicated team delivering first class service to dealers and customers
  • Provide technical support to our Global Dealer Network
  • Researching and responding to customer enquiries on parts & warranty
  • Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
  • Ensuring all Part Manuals are accurate and updated as required
  • Cooperate with product group engineers to develop performance and test criteria for new products and product upgrades
  • To investigate and resolve customer problems in a timely manner
  • Travelling world wide to locations of dealers and customers
  • Carrying out maintenance and servicing of Terex materials processing product line

 

Criteria:

  • A minimum of 3 years field service experience, preferably within the heavy manufacturing industry
  • Good general mechanical and electrical maintenance skills
  • Working knowledge of Diesel-Hydraulic and electro-Hydraulic systems
  • Have the ability to read drawings and technical publications
  • Able to work effectively across a range of cultures
  • Hold a valid clean drivers licence and valid passport
  • Be computer literate in the usual range of Microsoft Products
  • Degree qualified or equivalent preferred

 (Our client reserves the right to expand on the above criteria to facilitate shortlisting)

 

 

Why use Zenrec

Most of jobs Zenrec have are exclusive only to Zenrec and we specialise on recruitment throughout Northern Ireland & Ireland. Recruiting in many different fields means we have gained valuable experience in various sectors. This experience and industry knowledge means we are in the best possible place to match you with the right jobs.

 

 

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Our client is committed to equality of opportunity and welcomes applications from all sections of the community