cost effective online recruitment

Customer Service Advisors - Co Armagh

Sales
Ref: 595 Date Posted: Tuesday 17 Oct 2017
Customer Service Advisors
Craigavon
Full-Time & part-Time
30hr and 40hr contracts. Rate of pay under 25 - £6.75ph and £7.80 on Sundays,  over 25 - £7.20ph and £7.80 on Sundays.
 
Company Bio
Well established local call centre
 
Job Role
Handle customer enquiries across a broad range of topics. 
Deliver outstanding performance in the contact centre by consistently striving to exceed agreed targets 
Have a strong and detailed focus on performance whilst at the same time working within a team environment 
Use questioning and listening skills to make a judgment on the best solution or action to a customer’s query 
Be proactive and proficient in promoting products, services and solutions at all times. 
Undertake duties of a general nature, or additional tasks, that may be required from time to time by the business 
Perform all duties in an efficient, professional and courteous manner 
Contribute to the company’s on-going success 
 
Criteria:
Full training provided
Fluency in written and spoken English 
Particularly Customer focused 
A Team Player 
Working Collaboratively 
Influencing and persuading 
 (Our client reserves the right to expand on the above criteria to facilitate shortlisting)
 
Salary & Hours of work
Open 365 days per year, 8am -10pm Monday – Friday and 8am – 8pm Saturday and Sunday.
Successful candidates would be scheduled their shifts within these hours – all shifts are provided 2 weeks in advance
We offer 30hr and 40hr contracts. Rate of pay under 25 - £6.75ph and £7.80 on Sundays,  over 25 - £7.20ph and £7.80 on Sundays.
Full training is provided and training is fully paid.  2 weeks classroom based training and 3 weeks on floor training for all candidates.
 
 
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Our client is committed to equality of opportunity and welcomes applications from all sections of the community