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Customer Care Advisor - Co Armagh

Admin
Ref: 581 Date Posted: Tuesday 26 Sep 2017

Customer Care Advisor

Portadown

Full-Time & Permanent

Salary negotiable

Zenrec Exclusive

 

Company

Shelbourne Motors is a family run business that has expanded to become one of the largest motor groups in Northern Ireland.

 

Job Role

The purpose of the Customer Relationship Management (CRM) Advisor is to deliver an excellent service to our customers which exceeds their expectations.  The CRM Advisor will strive to maximise vehicle service bookings for the company against predetermined targets set by management.   The role involves conducting a variety of telephone calls such as customer service reminders, providing service quotes, sale of Toyota Motor Insurance, customer satisfaction and prospecting calls.  The role also includes ensuring the customer database is cleansed regularly and kept up-to-date, organising customer vehicle service bookings and dealing with any customer complaints in a satisfactory manner.

 

Criteria:

  • The ideal candidate will have strong communication skills with a professional telephone manner and the ability to build customer rapport. 
  • This role will suit someone with great attention to detail, previous switchboard experience, a willingness to learn and the ability to process information accurately and efficiently. 

 (Our client reserves the right to expand on the above criteria to facilitate shortlisting)

 

Hours of work

8.30am – 5.30pm for four days per week & one late evening Mon – Thurs 11.30am – 8pm (42 hours per week)

 

 

Why use Zenrec & what to do.

Most of jobs Zenrec have are exclusive only to Zenrec and we specialise on recruitment throughout Northern Ireland & Ireland. Recruiting in many different fields means we have gained valuable experience in various sectors. This experience and industry knowledge means we are in the best possible place to match you with the right jobs.

 

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Our client is committed to equality of opportunity and welcomes applications from all sections of the community